Frequently Asked Questions
Everything you need to know about your Serge DeNimes experience.
What materials are used in Serge DeNimes jewelry?
All our jewelry is crafted from high-quality 925 Sterling Silver. Every piece is hallmarked at the Goldsmiths' Assay Office in London to guarantee its authenticity and purity.
How do I determine my ring size?
We offer a comprehensive size guide on each product page. You can also purchase a physical ring sizer from our store or use our printable size chart to ensure a perfect fit before ordering.
How long does shipping take?
Standard UK delivery typically takes 2-3 working days. International shipping times vary by location, generally ranging from 5-10 working days. Express shipping options are available at checkout.
What is your return policy?
We offer a 14-day return policy for a refund or exchange, provided the items are in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned.
How should I care for my Sterling Silver jewelry?
To maintain its shine, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a cool, dry place and clean them gently with a silver polishing cloth.
Do you offer international shipping?
Yes, we ship Serge DeNimes collections worldwide. Shipping costs and estimated delivery times will be calculated automatically at the checkout based on your destination.